Delivery and Return Conditions

CARGO DELIVERY TIME

Since my products are handmade and personalized, they are delivered to cargo within 7 business days.

Meditation audio recording products prepared for spiritual awakening can be downloaded online from the Digital file archive.

STOCK INFORMATION

The products with the "Buy" button active are in stock or available for supply. In the rare event of stock problems, you will be contacted and notified via your contact phone or e-mail. Please fill out your personal information completely so that we can reach you.

ORDER CANCELLATION PROCESS

Murat BALCI reserves the right to cancel the sale in case the products that it does not keep in stock cannot be supplied. In case this situation occurs for some products in the basket; the account information is obtained from the customer and the difference is refunded within 7 business days following the receipt of the information. If the payment is made by credit card, the refund will be made to the credit card. Murat BALCI cannot be held responsible for the delay that may arise from bank transactions. In general, refunds are reflected on credit cards within 3-10 days due to interbank clearing.

ENTERING THE DELIVERY ADDRESS CORRECTLY

Please write your address information as clearly as possible so that your order reaches you as quickly as possible. For security reasons, delivery is not made with a notification from the cargo company. Due to incorrect address information, an additional shipping fee may be requested for the return and resending of the shipment.

ERRORED ORDERS AND DAMAGED SHIPMENTS

Open the package you receive from the cargo in the presence of the cargo officer and check your order. If you see any errors or deficiencies, contact us immediately. Do not accept the faulty or problematic cargo or product. We will do what is necessary for the damaged products that you have reported to us within 2 hours after receiving your cargo.

Open the package you receive from the cargo in the presence of the cargo officer and check your order. If there is a problem with your product during transportation, return it by having the cargo officer draw up a "damage assessment report".